CONSTRUYENDO LA CAPACIDAD DE APRENDIZAJE ORGANIZATIVO DESDE LA PERSPECTIVA DEL CONOCIMIENTO

Mario Villar Vargas, Luis Araya-Castillo, Esmeralda Giraldo Casado

Resumen


El aprendizaje organizativo es un concepto relativamente reciente y cuyo significado es motivo de intensa discusión teórica. Basado en esto, el objetivo de este trabajo es establecer los elementos fundamentales del concepto de aprendizaje colectivo desde la perspectiva del conocimiento, de tal manera de dimensionar las condiciones que lo favorezcan y, por tanto, faciliten el logro de los resultados organizativos. La metodología utilizada fue la revisión teórica de la literatura existente acerca del aprendizaje organizativo configurando los aportes de diversos autores desde la perspectiva del conocimiento. Los resultados obtenidos fueron la definición de un constructo del aprendizaje colectivo desde la perspectiva del conocimiento que puede ser testeado para efectos de dimensionar la capacidad de aprendizaje colectivo de una firma. Si bien el aprendizaje organizativo puede estudiarse desde tres perspectivas: desde la perspectiva del cambio, desde la perspectiva del conocimiento y considerando ambas perspectivas. La perspectiva del conocimiento adquiere especial relevancia puesto que el conocimiento se ha constituido como un factor de producción y de diferenciación estratégica cuyo valor está precisamente en la capacidad de contribuir a la ventaja competitiva.

Palabras clave


Aprendizaje Organizativo, Perspectiva del Cambio, Perspectiva del Conocimiento, Constructo

Referencias


R. Cyert, and J. March. A behavioural theory of the firm. Englewood Cliffs (NJ): Prentice-Hall, 1963.

V. E. Cangelosi, and W. R. Dill, “Organizational learning: observations toward a theory”, Administrative Science Quarterly, vol. 10, pp. 175-203, 1965.

N. Aramburu, J. Sáenz, and O. Rivera, “Organizational learning, change process, and evolution of management systems: Empirical evidence from the Basque Region”, The Learning Organization, vol. 13, no. 5, pp. 434-454, 2006.

B. Garret. The Learning Organization and need for directors who think. New York: Harper Collins, 1987.

P. Senge. The Fifth Discipline: The Art and Practice of the Learning Organization. New York: Doubleday Currency, 1990.

S. D. N. Cook, and D. Yanow “Culture and organizational learning”, Journal of Management Inquiry, vol. 2, pp. 373-394, 1993.

K. E. Watkins, and V. J. Marsick. Sculpting the Learning Organization: Lessons in the Art and Science of Systemic Change. San Francisco: Jossey-Bass, 1993.

J. Swieringa, and A. Wierdsma. La Organización que Aprende. Buenos Aires: Addison-Wesley Iberoamericana, 1995.

C. Argyris, and D. A. Schön. Organizational Learning: A Theory of Action Perspective. Massachusetts: Addison-Wesley, 1978.

W. Baets. Organizational Learning and knowledge technologies in a dynamic environment. The Netherland, Dordrecht: Kluwer Academic Publishers, 1998.

M. Dogson, “Organizational Learning: a review of some literatures”, Organization Studies, vol. 3, no. 3, pp. 243-254, 1993.

G. Chen, “Management practices and tools for enhancing organizational learning capability”, SAM Advanced Management Journal, pp. 4-35, 2005.

I. Nonaka, and H. Takeuchi. The Knowledge Creating Company: How Japanese Companies Create the Dynamics of Innovation. New York: Oxford University Press, 1995.

A. J. Dibella, E. C. Nevis, and J. M. Gould, “Understanding Organizational Learning Capability”, Journal of Management Studies, vol. 33, no. 3, pp. 361-379, 1996.

I. Nonaka, and T. Nishiguchi. Knowledge emergence: social, technical, and evolutionary dimensions of knowledge creation. New York: Oxford University Press, 2001.

I. Nonaka, and D. Teece. Managing Industrial Knowledge: Creation, Transfer and Utilization. London: Sage publications, 2001.

R. Duncan, and A. Weiss, “Organizational learning: implications for organizational design”, Research in Organizational Behavior, vol. 1, pp. 75-123, 1979.

B. Hedberg, “How organizations learn and unlearn”, en Nystrom PC, Starbuck WH, Editors. Handbook of Organizational Design. New York: Oxford Univ. Press, 1981, pp. 3-27.

I. Nonaka, “Creating Organizational Order out of Chaos: Self-Renewal in Japanese Firms”, California Management Review, pp.57-93, 1988.

D. K. Schaff-Johnson, “Learning Organizations: Towards an Evolutionary Paradigm/Chaos Development Model”, Doctoral Thesis, Walden University, Minnesota, 1993.

D. Garvin, “Building a learning organization”, Harvard Business Review, pp. 78-91, 1993.

A. Mayo, and E. Lank. Las Organizaciones que Aprenden. Barcelona: Prodisa, 1994.

E. D. Nevis, A. J. Dibella, and J. Gould, “Understanding organizations as learning systems”, Sloan Management Review, vol. 36, no. 2, pp. 73-85, 1995.

M. Marquardt. Building the learning organization. New York: McGraw-Hill, 1996.

P. Shrivastava, “A typology of organizational learning systems”, Journal Management Studies, vol. 20, no. 1, pp. 8-28, 1983.

C. M. Fiol, and M. A. Lyles, “Organizational learning”, Academic Management Review, vol. 10, no. 4, pp. 803-813, 1985.

A. P. De Geus, “Planning as learning”, Harvard Business Review, vol. 66, pp. 70-74, 1988.

G. Huber, “Organizational Learning: The Contributing Processes and the Literatures”, Organizations Sciencie, vol. 2, pp. 88-115, 1991.

J. B. Quinn, “The intelligent enterprise a new paradigm”, Academy of Management Perspectives, vol. 6, no. 4, pp. 48-63, 1992.

D. H. Kim, “The link between individual and organizational learning”, Sloan Management Review, vol. 34, no. 1, pp. 37-50, 1993.

M. Crossan, H. W. Lane, and R. E. White, “An organizational learning framework: from intuition to institution”, Academic Management Review, vol. 24, no. 3, pp. 522-537, 1999.

P. Jerez, J. Céspedes, and R. Valle, “Organizational learning capability: a proposal of measurement”, Journal of Business Research, vol. 58, no. 6, pp. 715-725, 2005.

D. Robey, J. W. Ross, and M. C. Boudreau, “Learning to Implement Enterprise Systems: An Exploratory Study of the Dialectics of Change”, Journal of Management Information Systems, vol. 19, no. 1, pp. 17-46, 2002.

S. C. Goh, “Improving organizational learning capability: lessons from two case studies”, The learning organization, vol. 10, no. 4, pp. 216-227, 2003.

I. Martínez, M. J. Ruiz, and S. C. Ruiz, “Aprendizaje explícito en Pymes”, presentada en Congreso de la Asociación Científica de Economía y Dirección de Empresas (ACEDE), Zaragoza, España, 2001.

I. Martínez, and M. J. Ruiz, “Diseño de una escala para medir el aprendizaje en las organizaciones”, presentada en Congreso nacional de la Asociación Española de Contabilidad y Administración de Empresas (AECA), Cádiz, España, 2003.

I. Martínez, M. J. Ruiz, and S. C. Ruiz, “El aprendizaje en las organizaciones y su efecto en los resultados empresariales”, presentada en XVI Congreso Nacional de ACEDE, Valencia, España, 2006.

R. Chiva, J. Alegre, and R. Lapiedra, “Measuring organisational learning capability among the workforce”, International Journal of Manpower, vol. 28, no. 3-4, pp. 224-242, 2007.

M. A. Garzón, and A. L. Fisher, “Modelo teórico de Aprendizaje Organizacional”, Pensamiento y Gestión, pp. 195-224, 2008.

K. Weick. The Social Psychology of Organizing. University of Michigan: Addison-Wesley Pub, 1979.

D. Lei, M. Hitt, and R. Bettis, “Dynamic core competences through meta-learning and strategy context”, Journal of Management, vol. 22, no. 4, pp. 549-569, 1996.

K. J. Arrow, “The economic consecuences of learning by doing”, Review of economic studies, vol. 29, pp. 153-176, 1962.

D. A. Kolb. Experiential learning: Experience as the source of learning and development. Englewood Cliffs: Prentice Hall, 1984.

M. E. McGill, and J. W. Slocum, “Unlearning the organization”, Organizational Dynamics, pp. 67-79, 1993.

B. Levitt, and J. March, “Organizational learning”, Journal annual review of Sociology, vol. 14. pp. 319-340, 1988.

G. K. Kululanga, F. T. Edum-Fotwe, and R. McCaffer, “Measuring construction contractor´s organizacional learning”, Building Research & Information Journal, vol. 29, no. 1, pp. 21-29, 2001.

M. Visser, “Deutero-learning in organizations: A review and a reformulation”, Academy of Management Review, vol. 32, no. 2, pp. 659-667, 2007.

D. A. Shön, “Deutero learning in organizations: Learning for increased effectiveness”, Organizational dynamics, vol. 4, no. 1, pp. 2-16, 1975.

J. W. Forrester, “Industrial dynamics”, Journal of the Operational Research Society, vol. 48, no. 10, pp. 1037-1041, 1997.

P. Drucker. Administración y Futuro. Buenos Aires: Sudamericana, 1996.

O. Johansen. Introducción a la teoría general de sistemas. México: Ed. Limusa, 1991.

C. Argyris, “Good communication that bloks learning”, Harvard Business Review, vol. 7, no. 4, pp.77-85, 1994.

C. Goh, “Metacognitive instruction for second language listening development: Theory, practice and research implications”, RELC Journal, vol. 39, no. 2, pp. 188-213, 2008.

M. E. McGill, J. W. Slocum, and D. Lei, “Management practices in learning organizations”, Organizational Dynamics, vol. 21, no. 1, pp. 5-17, 1992.

N. Dixon. The Organizational Learning Cycle. Maidenhead: McGraw-Hill, 1994.

P. Pawlowsky, “The Treatment of Organizational Learning”, in Management Sciencie, Handbook of Organizational Learning and Knowledge. Dierkes, Meinolf; Berthoin Antal, Ariane; Child, John. Nonaka, Ikujiro: Oxford University Press, 2001, pp. 61-88.

I. Nonaka, “A dynamic theory of organizational knowledge creation”, Organization Science, vol. 5, no. 1, pp. 14-37, 1994.

K. Boulding, “General Systems Theory - The Skeleton of Science”, Management Science, vol. 2, no. 3, pp.197-208, 1956.

C. Argyris. Sobre el Aprendizaje Organizacional (segunda edición). México: Oxford University Press, 2001.

J. G. March, and J. P. Olsen, “Organizational learning under ambiguity”, European Journal of Policy Review, vol. 3, no. 2, pp. 147-171, 1975.

G. Bateson. Steps to an ecology of mind; collected essays in anthropology, psychiatry, evolution, and epistemology. San Francisco, CA: Chandler, 1972.

C. Argyris, “Double loop learning in organizations”, Harvard Business Review, vol. 5, pp. 115-125, 1977.

R. Budianto, and Y. Yuliansyah, “An Empirical Assessment of Interactive Use of Performance Measurement System, Organizational Learning and Firm Performance”, International Journal on Business Review, vol. 3, no. 2, 2014.

F. Ahmed, N. Kitchlew, S. Ullah, and K. Shahzad, “Congruence of Market Orientation and Organizational Learning: Performance Perspective”, Pakistan Journal of Commerce and Social Sciences, vol. 12, no. 1, pp. 309-329, 2018.

A, Saqib, and M. Muhammad, “Employee Silence as Mediator in the Relationship between Toxic Leadership Behavior and Organizational Learning”, Abasyn Journal of Social Sciences, vol. 10, no. 2, 2017.

M. J. Mapalala, G. R. B. West, and B. Winston, “Examining the relationship between entrepreneurial orientation and organizational performance: The moderating role of organizational learning”, International Leadership Journal, vol. 10, no. 3, pp. 40-62, 2018.

S. Neto, J. C. D. Santos, and N. M. D. Nascimento, “Gestión de la información en las revistas de Brasil y Argentina: un análisis de la última década”, Palabra clave, vol. 7, no. 1, 2017

M. Benavides, and X. Pedraza, “La gestión del conocimiento y su aporte a la competitividad en las organizaciones: revisión sistemática de literatura”, SIGNOS, vol. 10, no. 2, pp. 175-191, 2018.

D. I. Contreras, and E. S. Díaz, “La gestión del conocimiento factor clave de competitividad. Un estudio de los modelos y paradigmas”, Contribuciones a la Economía, vol. 3, 2014.

J. Sánchez. La gestión del conocimiento y la competitividad en las pymes. Guadalajara, México: Editorial Universidad de Guadalajara, 2016.

I. Prieto, and E. Revilla, “Learning Capability and Business performance: a non-financial and financial assessment”, The learning organization, vol. 13, no. 2, pp. 166-185, 2006.

J. Bhatnagar, “Measuring organizational learning capability in Indian managers and establishing firm performance linkage”, The Learning Organization, vol. 13, no. 5, pp. 416-433, 2006.

D. Ulrich, T. Jick, and M. A. Von-Glinow, “High-impact learning: building and diffusing learning capability”, Organizational Dynamics, pp. 52-66, 1993.

D. Ulrich, and N. Smallwood, “Capitalizing on Capabilities”, Harvard Business Review, pp. 119-128, 2004.

A. Nathan, D. Santi, A. Boeckner, F. Bontempo, B. Chasholm, B. Colbert, J. Hill, J., and J. Tiley. Organizational learning: from an entity to a process for organizational effectiveness. San Diego: Consulting, Pfeiffer, 1997.

J. Cardona, and G. Calderón, “El impacto del aprendizaje en el rendimiento de las organizaciones”, Cuadernos de Administración, vol. 19, no. 32, pp.11-43, 2006.

R. Daft. Teoría de la Organización. México: Ed. Thomson, 2000.

D. Leonard-Barton, “The factory as learning laboratory”, Sloan Management Review, pp. 23-38, 1992.

M. Popper, and R. Lipshitz, “Organizational learning mechanisms: a structural and cultural approach to organizational learning”, Journal of Applied Behavioral Science, vol. 34, no. 2, pp. 161-179, 1998.

S. C. Goh, “Toward a learning organization: the strategic building-blocks”, SAM Advanced Management Journal, pp. 15-22, 1998.

M. Shukla. Competing through knowledge: Building a learning organization. New Delhi: Sage Publications, 1997.

S. C. Goh, and G. R. Richards, “Benchmarking the learning capability of organizations”, European Management Journal, vol. 15, no. 5, pp. 575-583, 1997.

Y. H. Hsu, and W. Fang, “Intellectual Capital and New Product Development Performance: The Mediating Role of Organizational Learning Capability”, Technological Forecasting and Social Change, vol. 76, p. 664-677, 2009.

R. M. Grant, “Prospering in dynamically-competitive environments: organizational capability as knowledge integration”, Organizational Science Journal, vol. 7, no. 4, pp. 375-387, 1996.

D. Lei, J. W. Slocum, and R. A. Pitts, “Designing organizations for competitive advantage: the power of unlearning and learning”, Organizational Dynamics, pp. 24-38, 1999.

R. Stata, “Organizational learning: the key to management innovation”, Sloan Management Review, pp. 63-74, 1989.

G. T. Hult, and O. C. Ferrell, “Global organizational learning capacity in purchasing: construct and measurement”, Journal Business Review, 40, pp. 97–111, 1997.

M. Pedler, J. Burgoyne, and T. Boydell. The Learning Company: A Strategy for Sustainable Development. London: McGraw-Hill, 1997.

S. I. Tannenbaum, “Enhancing continuous learning: Diagnostic findings from multiple companies”, Human Resource Management, vol. 36, no. 4, pp. 437-452, 1997.

G. T. Hult, “Managing the international strategic sourcing process as a market driven organizational learning system”, Decision Sciences, vol. 29, no. 1, pp. 193-216, 1998.

R. F. Hurley, and G. T. M. Hult, “Innovation, market orientation, and organizational learning: An integration and empirical examination”, Journal of Marketing, vol. 62, no. 3, pp. 42-54, 1998.

A. Edmonson, “Psychological safety and learning behavior in work teams”, Administrative Science Quarterly, vol. 44, no. 2, pp. 350-383, 1999.

C. A. Ramus, and U. Steger, “The roles of supervisory support behaviors and environmental policy in employee ‘ecoinitiatives’ at leading-edge European companies”, Academy of Management Journal, vol. 43, no. 4, pp. 605-626, 2000.

G. T. M. Hult, R. F. Hurley, L. C. Giunipero, and E. L. Nichols, “Organizational learning in global purchasing: a model and test of internal users and corporate buyers”, Decision Sciences, vol. 31, no. 2, pp. 293-325, 2000.

K. E. Watkins, and V. J. Marsick, V. J. Sculpting the Learning Organization: Lessons in the Art and Science of Systemic Change. San Francisco: Jossey-Bass, 1993.

G. Gomes, and R. Matte Wojahn, “Organizational learning capability, innovation and performance: study in small and medium-sized enterprises (SMES)”, Revista de Administração, vol. 52, pp. 163-175, 2017.

R. Morgan, C. Katsikeas, and K. Appiah-Adu, “Market orientation and Organizational learning capabilities”, Journal of marketing Management, vol. 14, pp. 353-381, 1998.

R. Lopez, R. Campbell, and J. Jennings (2010, October 12). Schoolyard improvements and standardized test scores: An ecological analysis. Available: http://site.www.umb.edu/gastonwebsite/articles/Lopez%20Schoolyards%202008.pdf

H. F. Lin, “Empirically testing innovation characteristics and organizational learning capabilities in e-business implementation success”, Internet Research, vol. 18, no. 1, pp. 60-78, 2008.

H. Blanco, “Estudio preliminar sobre aprendizaje organizacional en empresas cubanas”, presentada en Memorias del V Congreso Internacional de Gestión Empresarial y Administración Pública, La Habana, Cuba, 2006.

A. Solf, “La organización que aprende y su aporte al proceso de cambio”, Persona, pp. 29-47, 2007.

P. Senge. La Quinta Disciplina en la práctica. México: Ed. Gránica SA., 2005.

R. L. Daft, and K. E. Weick, “Toward a model of organizations as interpretation systems”, Academic Management Review, vol. 9, no. 2, pp. 284-295, 1984.

S. F. Slater, and J. Narver, “Market oriented isn’t enough: build a learning organization”, Marketing Science Institute Report, pp. 94-103, 1994.

J. W. Slocum, M. McGill, and D. T. Lei, “The new learning strategy: anytime, anything, anywhere”, Organizational Dynamics, pp. 33-47, 1994.

S. F. Slater, and J. Narver, “Market orientation and the learning organization”, Journal Marketing, vol. 59, pp. 63-74, 1995.

J. C. Spender, “Making knowledge the basis of a dynamic theory of the firm”, Strategies Management Journal, vol. 17, pp. 45-62, 1996.

A. P. Williams, “A belief-focused process model of organizational learning”, Journal Management Studies, vol. 38, no. 1, pp. 67-85, 2001.

J. M. Sinkula, “Market information processing and organizational learning”, Journal Marketing, vol. 58, pp. 35-45, 1994.

F. Kofman, and P. M. Senge, “Communities of commitment: the heart of learning organizations”, Organizational Dynamic, vol. 22, no. 2, pp. 4-24, 1993.

J. L. Naman, and D. P. Slevin, “Entrepreneurship and the concept of fit: a model and empirical test”, Strategies Management Journal, vol. 14, no. 2, pp. 135-152, 1993.

W. M. Cohen, and D. A. Levinthal, “Absorptive capacity: a new perspective on learning and innovation”, Administrative Science Quarterly, vol. 35, no. 1, pp. 128-152, 1990.

G. Szulanski, “Exploring internal stickiness impediments to the transfer of best practice within the firm”, Strategies Management Journal, vol. 17, pp. 27-44, 1996.

J. S. Brown, and P. Duguid, “Organizational learning and communities-of-practice: toward a unified view of working, learning and innovation”, in Cohen M, Sproull LS, Editors. Organizational learning. London: Sage, 1991, pp. 40-57.

D. Nicolini, and M. Meznar, “The social construction of organizational learning: conceptual and practical issues in the field”, Human Relations, vol. 48, no. 7, pp. 727-746, 1995.

W. Isaacs, “Dialogue, collective thinking, and organizational learning”, Organizational Dynamics, vol. 22, no. 2, pp. 24-39, 1993.

J. Luft, and H. Ingham, “The Johari window, a graphic model of interpersonal awareness”, Proceedings of the western training laboratory in group development, UCLA, 1955.

S. A. Snell, M. A. Youndt, and P. M. Wright, “Establishing a framework for research in SHRM: merging resource theory and organizational learning”, Human Resource Management, vol. 14, pp. 61-90, 1996.

J. P. Walsh, and G. R. Ungson, “Organizational memory”, Acad Manage Rev, vol. 16, no. 1, pp. 57-91, 1991.

H. A. Simon, “Bounded rationality and organizational learning”, Organizational Science, vol. 2, no. 1, pp. 125-134, 1991.

R. C. Mayer, J. H. Davis, and F. D. Schoorman, “An integrative model of organizational trust”, Academic Management Review, vol. 20, pp. 709-734, 1995.

D. J. McAllister, “Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations”, Academic Management Journal, vol. 38, pp. 24-59, 1995.

D. Miller, “A preliminary typology of organizational learning: Synthesizing the literature”, Journal of Management, vol. 22, pp. 485-505, 1996.


Enlaces refback

  • No hay ningún enlace refback.


ESTADÍSTICAS DEL ARTICULO
Resumen : 196
ARCHIVO PDF RESUMEN : 29
ARCHIVO PDF ABSTRACT : 11
ARCHIVO PDF ARTÍCULO COMPLETO : 90



Copyright (c) 2019 Revista Investigación & Desarrollo

Licencia de Creative Commons
Este obra está bajo una licencia de Creative Commons Reconocimiento-NoComercial-CompartirIgual 4.0 Internacional.